Terms & Conditions

Random Act of Kindness Donation

https://frontlinerewards.com (our site) is operated by Redu Group Ltd (we, our or us), a company registered in England and Wales with company number 08931545 and with our registered office at 2 Lighthouse View, Spectrum Business Park, Seaham, SR7 7PR. This is also our main trading address. Our VAT number is 186162004

Front Line Rewards is strongly committed to protecting your privacy, whether you’re a donor, website visitor, or anyone else who communicates or connects with us.

We want to make sure you have all the information you need to understand what kind of data we gather, how we handle it, whether and how we share it, and what your options are.

If you have any concerns that aren’t addressed in the Terms below, please contact us via email – [email protected]

The following terms apply when you make a donation to Front Line Rewards, or when you visit our sites, www.frontlinerewards.com. It also applies to other situations when you choose to share your personal information with Front Line Rewards. By visiting our websites, you are accepting these terms.

Making a donation

Front Line Rewards seeks to protect online payment details, the security of such information transmitted via the Internet cannot be guaranteed. As such any data transferred is at your own risk.

If you use a payment card on our Website, you must be the authorised user of the card and have permission and funds to make the relevant payment or donation.

If you have made a donation of money in error please contact us [email protected] and we will be happy to discuss your refund with you. Please note we will not be able to return a donation once it has been allocated to a member of the NHS.

Donor information

If you make a donation, either online or otherwise, we’ll request certain personally identifiable information about you (such as your name, address, telephone number, email address, and credit card information). This information ensures that we can securely process your donation and communicate with you about it. We may also use your information to improve our promotional efforts, keep you updated about our work, analyze website usage, and improve our website's content, layout, and services.

If you share personal information about others with us, or if others give us your information, we will only use that information for the specific reason it was provided. If you believe that someone has shared your personal information with us and you don’t want to be included in our database, please let us know so that we can remove you: [email protected].

Sharing with third parties

In the interests of improving your experience and the services we can offer you, we may share your information with third-party business partners, such as a direct mail provider or marketing agency. If you don’t want us to share your personal information with these third-party business partners, such as a direct mail provider or marketing agency, please contact us [email protected].

Front Line Rewards employs companies to help us manage donations, send email, and process donations as well as credit card payments. These companies need to have access to personal donor information, but we require them to keep it confidential. They are only authorized to use this information as necessary to provide their specific services to us.

We hold onto your information as long as your account is active or as needed to provide you with services, comply with our legal obligations, or resolve disputes and enforce our agreements. If you’d like us to remove your contact information from our systems, or to know what kind of information we have stored about you, please contact us [email protected].


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